Cancellation policy
Subscriptions automatically renew at the frequency and price displayed during checkout until canceled.
The customer’s saved payment method will be charged for each renewal, including applicable shipping charges and taxes.
Canceling
Subscriptions may be canceled at any time without a cancellation fee or minimum commitment.
Cancellation must be completed before the next scheduled billing date to prevent another charge. If a renewal has already been processed, cancellation will stop future renewals but will not automatically cancel or refund the order already created.
Customers may cancel through their customer account or by emailing CustomerSupport@FleurishPlantcare.com.
After cancellation, a new subscription order may be required to subscribe again.
Skipping or Pausing
When available, customers may skip or pause an upcoming subscription order through their customer account.
Requests must be completed before the next scheduled billing date. Requests received after renewal processing may apply to the following billing cycle.
Plant Selection and Substitutions
Plant availability changes throughout the year. Fleurish Plant Care may substitute a plant with another plant of comparable size, value and care level.
Pet-Friendly Plant Club substitutions will remain within the pet-friendly category.
Exact plants, colors, growth patterns and varieties cannot be guaranteed for mystery or assorted subscriptions.
Shipping and Weather
Subscription orders follow the Fleurish Plant Care Shipping Policy.
Shipment may be delayed because of unsafe temperatures, severe weather, carrier interruptions or other conditions that could place a live plant at risk. Weather-related shipping holds do not automatically pause recurring billing.
Updating Payment and Shipping Information
Customers are responsible for updating their payment method, email address and shipping address before the next renewal is processed.
Additional shipping charges caused by an incorrect address, returned package or reshipment are the customer’s responsibility.
Failed Payments
The subscription system may retry an unsuccessful payment. A subscription may be skipped, paused or canceled if payment cannot be completed after the configured retry attempts.
Refunds
Subscription renewal charges are generally nonrefundable after the order has been processed.
Significant shipping damage must be reported within 24 hours of delivery and is reviewed under the Fleurish Plant Care Shipping Policy and Return and Refund Policy.
Questions or cancellation requests may be sent to CustomerSupport@FleurishPlantCare.com. Please include the subscriber’s name and subscription order number.