Shipping policy

Fleurish Plant Care carefully prepares every order with the health of the plants and the safe arrival of all products in mind. Please review the information below before placing your order.

Order Processing

Order-processing times may vary depending on product availability, weather conditions and the location from which an item is fulfilled.

Live plants prepared directly by Fleurish Plant Care generally ship on Mondays and Tuesdays. Orders placed later in the week may be held until the next shipping window to reduce unnecessary time in transit.

Non-plant merchandise and products fulfilled by one of our trusted partners may ship on different days.

You will receive a shipping-confirmation email with tracking information when each shipment is on its way.

Shipping Rates and Free Shipping

Available shipping options and charges are calculated at checkout based on the products ordered, delivery destination and fulfillment location.

Eligible orders of $50 or more receive free standard shipping. Some oversized, specialty, subscription or independently fulfilled products may be excluded. Free-shipping eligibility will be displayed at checkout before payment is completed.

Orders Shipped in Multiple Packages

Fleurish Plant Care offers products that may be prepared and shipped from different locations. Plants, plant-care products and other merchandise placed in the same order may arrive in separate packages and on different days.

Customers may receive more than one shipping-confirmation email or tracking number. Separate delivery dates do not mean that part of the order is missing.

Live-Plant Shipping

Live plants are living, perishable products. Every effort is made to package plants securely, but some temporary drooping, soil movement, leaf loss or discoloration may occur during shipping.

Natural differences in leaf shape, coloring, size, fullness and growth pattern are expected. The plant received may not look exactly like the example photograph.

Please open live-plant packages promptly after delivery and follow any unpacking or care instructions included with the order.

Cold-Weather Shipping and Heat Packs

A heat pack is required when nighttime temperatures are expected to fall below 50°F during the five-day shipping forecast for the origin, transit route or destination.

When temperatures are expected to fall below 32°F, Fleurish Plant Care may temporarily hold a live-plant shipment until conditions are safer. Customers will be notified when a weather hold affects their order.

If a required heat pack was not included with the order, Fleurish Plant Care may contact the customer and hold the shipment until the applicable heat-pack charge has been paid.

Weather holds are used to protect live plants and are not considered processing delays.

Extreme Heat and Severe Weather

Fleurish Plant Care may delay live-plant shipments during extreme heat, freezes, hurricanes, severe storms or other conditions that could place the plant at significant risk.

Carrier delays caused by weather, service interruptions or other circumstances outside the control of Fleurish Plant Care may affect the estimated delivery date. Carrier delivery estimates are not guaranteed arrival dates.

Tracking and Delivery

Customers are responsible for monitoring tracking information and arranging for packages to be brought indoors promptly after delivery.

Once a package has been accepted by the shipping carrier, its movement and delivery schedule are controlled by that carrier. Fleurish Plant Care will assist with delivery concerns when possible but cannot guarantee carrier transit times.

If tracking shows that a package was delivered but it cannot be located, please:

  • Check all entrances, porches and other possible delivery locations.

  • Ask household members or nearby neighbors whether they accepted the package.

  • Contact the shipping carrier for delivery details.

  • Email CustomerSupport@FleurishPlantCare.com if the package remains missing.

Missing-package concerns are reviewed individually. A replacement or refund is not guaranteed when carrier tracking confirms delivery.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please contact CustomerSupport@FleurishPlantCare.com immediately if an address needs to be corrected. Address changes are not guaranteed after an order has entered processing, been fulfilled or been sent to a third-party supplier.

Orders returned, delayed or lost because of an incorrect or incomplete address are not automatically eligible for a refund. Any additional shipping charges required to resend an order are the customer’s responsibility.

Live-Arrival Concerns and Shipping Damage

Significant live-plant damage must be reported within 24 hours of the carrier’s delivery confirmation.

Email CustomerSupport@FleurishPlantCare.com and include:

  • Your name and order number

  • A photograph of the unopened box

  • A photograph of the shipping label

  • Photographs of the packaging

  • Clear photographs of the entire plant

  • Close-up photographs of the damaged areas

  • A brief explanation of the concern

Please retain the plant and all packaging until the claim has been reviewed.

Claims submitted after the 24-hour reporting period or without the requested photographs may not qualify for a refund, replacement or store credit. Please review our Refund Policy for complete eligibility requirements.

Canadian Orders

Shipping for eligible Canadian orders is calculated at checkout.

Live-plant shipping to Canada is subject to current import requirements, product eligibility and the availability of any required phytosanitary documentation. Please contact CustomerSupport@FleurishPlantCare.com before ordering live plants for delivery to Canada.

Fleurish Plant Care may hold or cancel a Canadian live-plant order when the required documentation or shipping arrangements cannot be provided.

Any applicable customs duties, taxes, brokerage charges or import fees assessed by Canadian authorities or the shipping carrier are the responsibility of the customer.

Other International Orders

Shipping outside the United States and Canada is not currently available unless expressly stated on the applicable product page.

Questions About an Order

For shipping questions, delivery concerns or assistance with an order, email:

CustomerSupport@FleurishPlantCare.com

Please include your name and order number so we can assist you as quickly as possible.