Refund policy

Fleurish Plant Care wants customers to feel confident ordering plants and plant-care products. Because live plants and certain other products are perishable or sensitive, different return rules apply depending on the type of purchase.

Live Plants

Live plants are final sale and cannot be returned because of biosecurity concerns, environmental exposure and the risk of introducing pests or disease into the greenhouse.

Natural differences in leaf shape, coloring, size, growth pattern and fullness are expected. The plant received may not look exactly like the example photograph.

Some temporary drooping, leaf loss, discoloration or soil movement can occur during shipping and does not necessarily mean the plant is permanently damaged.

Live-Arrival Concerns

Significant shipping damage must be reported within 24 hours of the carrier’s delivery confirmation.

Please email CustomerSupport@FleurishPlantCare.com and include:

  • Your name and order number

  • A photograph of the unopened box

  • A photograph of the shipping label

  • Photographs of the packaging

  • Clear photographs of the entire plant

  • Close-up photographs of the damaged areas

  • A brief explanation of the concern

Please retain the plant and all packaging until the claim has been reviewed.

Claims submitted after the 24-hour reporting period or without the requested photographs may not qualify for a refund, replacement or store credit.

Each concern is reviewed individually. An approved resolution may include care guidance, store credit, replacement or refund, depending on the plant’s condition, shipping circumstances and product availability.

Non-Plant Merchandise

Eligible, unused non-plant merchandise may be returned within 14 days of delivery.

To qualify, the item must be:

  • Unused and unworn

  • In its original condition

  • In its original packaging

  • Accompanied by proof of purchase

Customers must contact Fleurish Plant Care before sending a return. Returns sent without authorization may not be accepted.

Unless an item arrived damaged or incorrect, the customer is responsible for return shipping charges. Original shipping charges are not refundable.

Final-Sale Items

The following items are final sale unless they arrive damaged or incorrect:

  • Live plants

  • Beneficial organisms

  • Opened soil, soil amendments and plant-care products

  • Digital products and downloads

  • Gift cards

  • Personalized or custom products

  • Clearance items marked final sale

  • Event tickets

  • Completed consultations and services

  • Subscription orders after the renewal has been processed

Event Tickets

Event tickets are nonrefundable unless Fleurish Plant Care cancels the event or the individual event listing specifically states otherwise.

Failure to attend an event does not qualify for a refund. Ticket-transfer requests may be considered before the event but are not guaranteed.

Order Cancellations

Please contact Fleurish Plant Care as quickly as possible if you need to cancel an order.

Cancellation requests are not guaranteed once an order has entered processing, has been fulfilled or has been sent to a third-party supplier.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address.

Orders returned or lost because of an incorrect address are not automatically eligible for a refund. Additional shipping charges required to resend an order are the customer’s responsibility.

Approved Refunds

Approved refunds are issued to the original payment method. Processing time depends on the customer’s bank or payment provider and may take several business days after the refund is submitted.

Start a Return or Report a Problem

Email CustomerSupport@FleurishPlantCare.com with your name, order number and a description of the request.