Shipping Policy

Fleurish Plant Care carefully packages live plants and plant-care products for shipping. Because some products are fulfilled from different locations, an order may arrive in more than one package and may include separate shipping charges.

Shipping Days and Processing

Fleurish Plant Care ships greenhouse orders on Mondays and Tuesdays. This schedule helps reduce the chance of live plants sitting in a carrier facility over the weekend.

Processing time is separate from the carrier’s estimated delivery time. Orders may be delayed because of weather, plant condition, holidays, carrier interruptions or other circumstances that could affect the safe arrival of your plants.

You will receive tracking information by email when your package is prepared for shipment.

Orders Shipped From Different Locations

Some plants and products are fulfilled by our Ship house or third-party suppliers. Products from different suppliers may:

  • Arrive in separate packages

  • Have different processing and delivery times

  • Generate separate tracking information

  • Include separate shipping charges

Receiving only part of your order does not necessarily mean an item is missing. Please review all tracking emails associated with your order.

Fleurish Finds Shipping Notice

Fleurish Finds ships from the Fleurish Plant Care greenhouse. Greenhouse shipping is calculated separately at checkout.

Weather-Related Shipping

The health and safety of your plants come first. Fleurish Plant Care may delay shipment when temperatures or severe weather could place a live plant at risk.

When overnight temperatures are forecast to remain below 50°F during the five-day weather outlook, a heat pack may be required. The heat-pack charge is the cost of the heat pack plus $0.50.

Live plants will not be shipped when temperatures are forecast to fall below 32°F. Orders will be held until safer shipping conditions are available.

During periods of extreme heat, reflective packaging or a shipping delay may be used when appropriate. Weather-related holds are not considered processing delays.

We cannot guarantee that a carrier will deliver on a specific date. Please monitor your tracking information and bring live-plant packages indoors promptly after delivery.

Live-Arrival and Damage Reporting

Please open and inspect your package as soon as it arrives. Some temporary drooping, leaf loss, discoloration or soil movement can occur while a plant adjusts after shipping and does not always indicate permanent damage.

If your plant arrives with significant damage, contact Fleurish Plant Care within 24 hours of the carrier’s delivery confirmation. Please include:

  • Your name and order number

  • A photo of the unopened shipping box

  • A photo of the shipping label

  • Photos of the packaging

  • Clear photos of the entire plant and the damaged areas

  • A brief description of the problem

Please keep the plant and all packaging until your claim has been reviewed. Claims submitted without the requested photographs or after the 24-hour reporting period may not qualify for a replacement, refund or store credit.

Each concern will be reviewed individually. Any approved resolution will be based on the condition of the plant, the shipping circumstances and product availability.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact Fleurish Plant Care immediately if you notice an error.

Once an order has entered the shipping process, an address change may not be possible. Additional shipping charges resulting from an incorrect address, returned package or reshipment are the customer’s responsibility.

Carrier Delays and Lost Packages

Once a package has been accepted by the carrier, delivery timing is outside Fleurish Plant Care’s direct control. We will help provide available tracking information and assist with the carrier’s claim process when appropriate.

A package marked “delivered” must first be checked with household members, neighbors and the local carrier office. Please contact Fleurish Plant Care promptly if the package cannot be located.

Local Pickup

Local pickup is available only when offered during checkout or arranged directly with Fleurish Plant Care. Customers will be notified when an order is ready and will receive pickup instructions.

The Fleurish greenhouse is private. Please do not arrive for pickup without receiving confirmation and an arranged pickup time.

Subscription Orders

Plant subscription orders may follow a separate recurring fulfillment schedule. Weather holds and live-plant shipping requirements still apply. Tracking information will be provided when each shipment is prepared.

Shipping Live Plants to Canada

Fleurish Plant Care does not currently ship live plants to Canada. Canadian live-plant shipping will remain unavailable until the required phytosanitary certification and compliance process is operational.

Eligibility for non-plant products outside the United States will be determined by the options available during checkout.

Questions About Your Shipment?

Questions about an order should include the customer’s name and order number so we can assist as quickly as possible.

Email: CustomerSupport@FleurishPlantCare.com
Phone or text: 804-471-3053

Thank you for trusting Fleurish Plant Care with your new plant family member.